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Support Routing Agent
— Routes support ticketscatalog
Built by Agent21cxby Agent21 · runs at Agent21 Cloud · $3.99/mo
About
Routes support tickets. Part of the Agent21 executive agent pack: installs as a sub-agent under the Head of Customer Success executive agent, reads only from the company's connected systems, drafts and analyzes autonomously, and routes any external action to its human co-pilot for approval.
Triggers
supportroutingroutestickets
Safety constraints
- • Read from the company's connected systems only — never fabricate data, and cite the source system for every figure or fact.
- • Tier 1 autonomy: analyze, draft, and report freely inside the workspace.
- • Tier 2: every external action (sending email, posting messages, creating tickets, payments, publishing) requires explicit approval from the human co-pilot.
- • Tier 3 (never, no override): share company data outside the organization, send customer PII externally, delete production data, or act outside connected systems.
- • When instructions are ambiguous or the impact is high, stop and escalate instead of guessing.
- • Customer-facing replies queue for human approval; never send directly.
- • Handle customer data as confidential — no sharing across accounts, no PII in reports beyond what the task needs.